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Get information about setting up and using Acquire to its fullest.
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Find documents to help you get the most out of Acquire.
Installation and Setup
Installing the Acquire Chat Widget on Your Website
Set Up User Authentication for Logged In Website Visitors
Adding and Managing Users, Roles, Skills, and Departments
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Settings
Setting Security Preferences for Accessing Your Instance
Setting Up Email
Setting Up a Gmail Inbox
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Integrations
How to Use the App Store
Integration Directory
Amazon Lex Bot
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For Administrators
Introduction to the Administrator Role
Logging in for the First Time
Installing the Acquire Chat Widget on Your Website
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For Operators
Introduction to the Operator Role
Logging in for the First Time
Updating Your User Profile
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Chatbots
When to use a Sequence Bot vs. a Conversational Bot
How to Build & Deploy a Sequence Bot
How to Build & Deploy a Conversational Bot
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Widget
Customizing the Appearance of Your Chat Widget
Editing Default Messages
Adjusting Advanced Widget Settings
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Workflows
Business Rule Basics
Business Rules for Email and SMS
Business Rules for Chat
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Dashboard
Tagging Contacts & Conversations
How to Outbound Dial & Send SMS Messages
Creating and Using Shortcuts for Live Chat
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Knowledge Base
Getting Started With Knowledge Base
Writing, Editing, & Publishing Knowledge Base Articles
Managing Knowledge Base Categories
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Cobrowse
Cobrowsing 101: How It Works & How to Use It
Configuring & Managing Cobrowse Settings
How to Mask Data Fields in Cobrowse
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Analytics
Analytics Basics
Chat Analytics
Cobrowse Analytics
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Resources
System Requirements
For Developers
API Getting Started Guide
Webhooks for Chatbots
Best Practices for Using Our HMAC
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