For Administrators
Introduction to the Administrator Role
Logging in for the First Time
Installing the Acquire Chat Widget on Your Website
Capturing Visitor Attributes in Acquire from Your Website
Updating Your User Profile
Updating Your Company Profile for the Chat Widget
Adding and Managing Users, Roles, and Skills
Setting & Managing Operating Hours & Holidays
Tagging Contacts & Conversations
Getting Feedback: Creating & Managing Questions
How to Set Up VoIP for Calls & SMS
Creating & Mapping Custom Attributes in Acquire
Using Filters, Actions, and Searches
Enabling Conversation Notifications
FAQ: What’s the difference between departments and roles?
FAQ: How do I set up tags to organize conversations?
FAQ: How do I find HTML elements on my website?
FAQ: How do I test out the features I built?
FAQ: How do I reset my password?
FAQ: How to check if agents are online
