Tagging Contacts & Conversations
How to Outbound Dial & Send SMS Messages
Creating and Using Shortcuts for Live Chat
Navigating the Conversation Window & Timeline
Inserting Apps into a Chat
Using Screen Share During Conversations
Accepting & Responding to Incoming Chat Conversations
How to Merge Contacts and Conversations
Creating Segments and Campaigns
How to Snooze Contacts and Conversations
Merging Your Social Media Contacts
Agent Audio and Video Troubleshooting Guide
FAQ: Can I take notes during a conversation?
FAQ: How do I route conversations to departments and agents?
FAQ: How do I send and receive chat transcripts?
FAQ: How do I prevent visitors from making video/audio calls?
FAQ: How do I test out the features I built?