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Tagging Contacts & Conversations

How to Outbound Dial & Send SMS Messages

Creating and Using Shortcuts for Live Chat

How to Merge Contacts & Conversations

Navigating the Conversation Window & Timeline

Live Dashboard

Inserting Apps into a Chat

Using Screen Share During Conversations

Accepting & Responding to Incoming Chat Conversations

Creating Segments and Campaigns

How to Snooze Contacts and Conversations

Social Media Share Links

Merging Your Social Media Contacts

FAQ: Can I take notes during a conversation?

FAQ: How do I route conversations to departments and agents?

FAQ: How do I send and receive chat transcripts?

FAQ: How do I prevent visitors from making video/audio calls?

FAQ: How do I test out the features I built?