Tagging Contacts & Conversations
How to Outbound Dial & Send SMS Messages
Creating and Using Shortcuts for Live Chat
How to Merge Contacts & Conversations
Navigating the Conversation Window & Timeline
Inserting Apps into a Chat
Using Screen Share During Conversations
Accepting & Responding to Incoming Chat Conversations
Creating Segments and Campaigns
How to Snooze Contacts and Conversations
FAQ: Can I take notes during a conversation?
FAQ: How do I route conversations to departments and agents?
FAQ: How do I send and receive chat transcripts?