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Importing Articles


You may be migrating to Acquire from another Knowledge Base. Acquire provides a way to import articles no matter which platform you’re coming from. Simply paste your information, use the web scraping tool, or upload a CSV and have your Knowledge Base up and running in a matter of minutes. 

In this article:

  • Importing Articles Via Integrations
  • Importing Through Web Scrape
  • Uploading a CSV

Importing Articles Via Integrations

Acquire integrates with a variety of other Knowledge Base platforms. To begin integrating the articles, go to Acquire's Knowledge Base and click on the drop-down menu on the ‘Add Article’ button to open the upload menu. You may need to confirm integrations via the App Store before importing the third-party articles.

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Click on an integration to learn more:

Guru

Salesforce After integration, you may click on ‘Fetch Article’ to import public articles from your Salesforce account.

Zendesk

Please note that importing articles from Intercom requires support from our team, as well as an Intercom ‘Account UID’ and ‘Help URL’. Submit your requests to support@acquire.io.

Importing Through Web Scrape

Web scraping is the process of gathering data from the Internet. Because there’s so much data out there, programmers sometimes write scripts to assist with data capture. Acquire supports web scraping for several domains: 

  • Freshdesk
  • Weebly
  • Wix 
  • WordPress 
  • Zendesk

To get started, copy the link for the supported domain’s category. For example, the URL might look like this: https://help.acquire.io/knowledge-base where knowledge-base refers to the section or category you’re capturing.

Go to the Knowledge Base you’d like to import articles into and click on the drop-down menu on the ‘Add Article’ button.

Choose the third-party platform in the ‘Domain’ section and paste the url in ‘Scrap URL’. Then press ‘Upload’.

The articles will be imported.

All uploaded articles will be set to ‘Draft’ mode. To quickly publish all of them, click on the ‘action’ (lighting bolt) button and select ‘Publish All’. Please note that this action will publish all of the articles, including any previous ones set to draft mode. You may publish selected articles by selecting them individually and using the ‘action’ button to ‘Publish Selected’.

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Uploading a CSV

Even if you’re using a Knowledge Base not currently supported by other import methods, you can always upload a CSV file to import your articles. 

Use the following headers in your CSV file: 

  • Title: The title of the article(s). Required.
  • Description: The description of the article(s).
  • Content: The article content. Formatting should be in HTML format. 
  • Category: The category for the article. If not yet in the Knowledge Base, it will be added as a new category. 
  • Tags: The tags for the article, separated by commas. 
  • Access: Set the access level to internal, public, or protected. 
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Authorship will be attributed to the uploader.

To upload, go to the Knowledge Base and open the upload menu by clicking on the ‘Add Article’ drop-down button and selecting ‘Import Articles’.

Click on ‘Upload CSV’ to upload the articles.

All uploaded articles will be set to ‘Draft’ mode. To quickly publish all of them, click on the ‘action’ (lighting bolt) button and select ‘Publish All’. Please note that this action will publish all of the articles, including any previous ones set to draft mode. You may publish selected articles by selecting them and using the ‘action’ button to ‘Publish Selected’.

Your Knowledge Base is now ready!

Learn more about writing and publishing in our Knowledge Base.


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