Create, manage, and update contacts and tickets in Zendesk right from your Acquire dashboard.
In this article:
- Connecting Your Zendesk Instance to Acquire
- Syncing Contacts & Tickets
Connecting Your Zendesk Instance to Acquire
Navigate to the App Store > CRM and click 'Install App' under Zendesk. In the popup, click 'Install'. On the following screen, read the permissions and click 'Authorize Access'.
Syncing Contacts & Tickets
Data is also synced when an interaction in Acquire is closed.
Verify your integration is working correctly by adding a contact through Acquire and then searching for that contact in Zendesk. If the information appears in the right fields, your integration was successful.