Save your users time by integrating Guru with Acquire. They’ll be able to search and view articles right from Acquire, so there’s no need to switch between platforms.
In this article:
- Connecting Guru with Acquire
- How to Get Your Guru API Token
- Searching for Guru Articles
Connecting Guru with Acquire
Connect Guru with Acquire by heading to the App Store > CRM and then clicking ‘Install App’ under Guru.
A pop-up window will appear, click the 'Install App' button.
On the following page, review the app permissions and click 'Authorize Access'.
You’ll be redirected back to Acquire to complete the setup.
Next, Navigate to the ‘Setting’ tab in the Guru app and enter your Guru email address and API token. Then click ‘Save’.
How to Get Your Guru API Token
Log in to your account at https://app.getguru.com/. Then click on the settings menu in the upper right corner and select ‘Team Settings’.
Next, choose ‘API Access’ from the left navigation menu. Then click ‘Generate Token’.
Copy your token, then go back into Acquire and paste it in the corresponding field.
Searching for Guru Articles
To search your Guru articles, use the integration icon located in the right sidebar of a conversation timeline. Click on the article you need to view it and find the answer to copy and send to a visitor.