FAQ: Why aren’t articles showing up from my new Knowledge Base in the widget?
There are many reasons why you might want to create more than one Knowledge Base. For example, you could create a Knowledge Base for articles in Spanish and English.
Let’s say, after creating this new Knowledge Base, you aren’t able to pull up articles from Article Search and Article Inserter. If you can’t pull up an article, it’s likely your visitors won’t be able to as well. Fortunately, addressing this issue is easy.
Go to Settings > Installation and Setup > Knowledge Base Setup. Add the Knowledge Base to Widget App Setting and Internal App Setting by clicking on the drop-down menu.
Be sure to only select Knowledge Bases you want visitors to see. When you add a Knowledge Base to this group, visitors and agents will be able to search for it through the widget apps.
You’ll now be able to search for new articles in your Knowledge Base, as well as any others that are enabled.
Need help? Reach out to firstname.lastname@example.org.