This app will pull a specified Knowledge Base article into the widget home screen or an outbound message.
How to install:
Go to the Acquire App Store > Widget Apps > Article Inserter. Click ‘Install App’. Review the app capabilities and click ‘Install’. On the next screen, review the permissions and access levels, then click ‘Authorize Access’.
How to Use:
In the conversation window, click on the App icon , then select ‘Article Inserter’. Enter a search term to pull up a list of related articles, then click the article you want to send to the visitor.