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FAQ: Can I embed videos in KB articles?


Yes! Embed videos from popular platforms and share them in your Knowledge Base articles. 

In this article:

  • Embedding Videos 
  • Video Sizes

Embedding Videos

Text, images, and links aren’t the only content options for articles. You can also share videos from YouTube or Vimeo. To embed a video, copy the shareable link from the platform.

ET7kUptjHVtYZQ6_DDLhhlUcsMbIJ7iYlh-3_iSc7_FLR7ytMZC8TIppMvYpZIhZUJeovFvLmNm4QLW-w38rslOaYH7dYbGmobj9gB-pwWZPXk7m3uVnKOKltUKn6vu2sKFVYz3_

Go to the Knowledge Base article you wish to embed, or create a new article.

Press the video button in the upper right corner. You may need to expand the toolbar by clicking on the three dots (‘...’).


Nn39GAbxnnJt7rj1WP4Pod1CF5p99kQZAeut12KtG8WkDZtXl9PgYedbJXljeE2fG3iLZlBauUb9NCbvQKwQ_Ai8rDR1xrIYxq7qKtT-nTLL2aCZuUQtk9WT91CoLfac3MvXW9zP

Paste the link in the ‘Video’ field and choose a size (from 100 x 100 to 1000 x 1000).


_Efd0rUAfqtp6y2Mc15B7q5kK1fLepGE-TPwwHLEt0ShuCyASDu6vm3ul5pgv5HKcJw8HaTNYZhZPTGK2Wn981FLxek54ThAE8g7nU1M1p2riHu-sz4SgraoNx6elTNlnLTyhlUQ

Press ‘Confirm’. The video will now appear in your article.

Video Sizes

Keep in mind that larger videos may appear cut off on mobile devices. The video below is 500 x 500. 




Note: We do not support full screen mode at this time.


Learn more about writing Knowledge Base articles.


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