View, respond to, and manage Facebook messages and comments in Acquire. See faster response times and improved engagement with your customers. This article will walk you through how to connect your Facebook Page to Acquire.
In this article:
- How to Integrate Facebook with Acquire
- Configuring Facebook Page Message Settings to Work with Acquire
- Responding to Comments and Messages
What you’ll need:
- Access as a Facebook Page admin or editor
How to Integrate Facebook with Acquire
In Acquire, navigate to App Store > Social. Find Facebook and click ‘Install App’. If you have already installed Facebook, go to ‘Settings’ and click ‘Update’ instead.
Read through the integration permissions and then click ‘Authorize Access’.
The page will then redirect to Facebook—log in if you aren’t already. Select which page(s) you want to integrate with Acquire. Set the permissions and data access you want to grant Acquire, making sure to include ‘Manage and access Page conversations in Messenger’.
Click ‘Done’ and you’ll receive a confirmation message. You’re now connected!
You can test the integration by viewing your Facebook Page as a visitor and sending a message. If things are set up correctly, the message will appear in Acquire as a pending conversation.
Responding to Comments and Messages
Comments and messages that appear on your Facebook page will also appear in your Acquire timeline.
Respond to a comments or messages within the Acquire Dashboard.
If the name of a Facebook contact matches the name of an existing contact in Acquire, the contact's details will merge. If the automatic merge does not occur, you may need to perform a manual merge. Only a contact's name can be pulled in from Facebook.
Have questions about this integration? Email us at email@example.com for additional help.