Setting Up VoIP & SMS with Your Twilio Account

Connect with customers through voice and SMS by integrating your Twilio numbers into Acquire. After you set up your Twilio integration, you’ll have the option to set up IVR and Business Rules directly from Acquire. No need to go back and forth!
In this article: 

• Integrating your Twilio Number(s)
• Editing Your Twilio Numbers
• Adding New Twilio Numbers
• Removing Twilio Numbers from Acquire

You’ll need: 

A Twilio account with an Account SID and Auth Token. You can find your Account SID and Auth Token in your Twilio Dashboard.

A Note on Integrating Twilio Numbers:

Acquire uses your SID and token to search for numbers in your Twilio account. Because of this, only one Twilio account may be integrated into Acquire at a time. If you previously purchased numbers through Acquire, you will need to release those numbers in order to integrate your own Twilio account.

Integrating Your Twilio Number(s)

Step 1: To get started, go to Settings > Installation and Setup > VoIP Settings. Select ‘Integrate Twilio Account’. If you don’t see this option, see the note above.

Step 2: Enter your Twilio Account SID and Access Token and then press ‘Next’.

Step 3: Select the number(s) you’d like to use in Acquire and then press ‘Import Selected’. 

Step 4: Select the departments that will be locked to the number. Only the selected department(s) may use the number to outbound dial or respond to calls and SMS messages. If you do not need to lock numbers to a department, leave the drop-down menu blank. 

Step 5: Set up routing, IVR, forwarding, voicemail and more via a Business Rule.Your numbers will appear in the ‘Managing VoIP Phone Numbers’ directory. 

Editing Your Twilio Numbers 

You may edit your Twilio token or assign IVR, music, and departments to a Twilio number.

To edit your token, select ‘Buy New Number’ and ‘Edit Token’ from the dropdown menu. 

 

To edit your Twilio numbers, go to the number you'd like to edit and select the three dots (‘...’) under the ‘Actions’ heading.

Adding New Twilio Numbers

If you’ve recently added new numbers to your Twilio account, you may add them to Acquire by pressing ‘Buy New Number’ and selecting ‘Import Numbers’. Select the numbers you want to integrate and hit ‘Import Selected’. 

Removing Twilio Numbers from Acquire

If you would like to remove the Twilio integration and KEEP your Twilio number....

To remove a Twilio integration, press the ‘Buy New Number’ dropdown and select ‘Remove Twilio Integration’. All numbers will be removed. You may continue to use the number in a different platform. 

If you would like to release a number back to Twilio (lose the number)...

You may remove individual numbers by clicking the three dots (‘...’) under the ‘Actions’ heading and selecting ‘Release’. Please note that this action does not release the number from your Twilio account.  

Note: Releasing a phone number allows it to go back on the market to be purchased by another entity.

Experiencing issues or have a suggestion? Reach out to support@acquire.io.