Gain user insight by tracking metrics for cobrowse sessions.
In this article:
- Understanding Cobrowse Analytics
Understanding Cobrowse Analytics
To access cobrowse analytics, go to Analytics > Cobrowse.
Use the overview graph to understand the frequency and duration of cobrowse sessions.
In the overview graph, you’ll be able to see:
- The total cobrowse sessions during that period (leftmost, blue bar)
- The total pages visited (rightmost, green bar)
- The average session duration (gray, dotted line)
In the Cobrowse Page Source chart, view the page URLs that cobrowsers visited.
Notice exceptional load during peak times for popular pages? Write up a help article or embed a video to give customers another way to get the answers they need.