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Workflows

Business Rule Basics

Business Rules for Email and SMS

Business Rules for Chat

Business Rules for Phone Calls

SLAs & SLA Business Rules

Business Rules for Private Forms

Configuring Chatbot Business Rules

Using URL Match Conditions in Business Rules

FAQ: What do the popups in Business Rules do?

FAQ: What's the difference between 'On Visit' and 'On New Chat' in Business Rules?

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