Allow visitors to search your Knowledge Base directly in the widget home screen.
How to install:
Go to the Acquire App Store > Widget Apps > Article Search. Click ‘Install App’. Review the app capabilities and click ‘Install’. On the next screen, review the permissions and access levels, then click ‘Authorize Access’.
How to set up:
Navigate to Settings > Messenger Setup > Widget Apps. Click on Article Search and then click ‘Push App to Widget’ to complete installation.
How to use:
Visitors can search for articles directly from the widget or users can push the search widget out to the visitor during a conversation.