Acquire

Settings

Installation and Setup
Chat Gpt
Installing the Acquire Chat Widget on Your Website
Adding and Managing Users, Roles, and Skills
Importing Contacts to Acquire
Setting & Managing Operating Hours & Holidays
How to Set Up VoIP for Calls & SMS
Setting Up VoIP & SMS with Your Twilio Account
Creating & Mapping Custom Attributes in Acquire
Capturing Visitor Attributes in Acquire from Your Website
FAQ: What’s the difference between departments and roles?
FAQ: How to use the Help Docs
Widget
Customizing the Appearance of Your Chat Widget
Editing Default Messages
Adjusting Advanced Widget Settings
Setting Default Languages & Managing Message Translations
Adding Chat Forms & Private Forms to Your Widget
Adding Apps to Your Widget
Changing Widget Advanced Settings: Functionality and Custom CSS
Enable File Sharing
How to Block Unwanted Conversations & Visitors
FAQ: How do I disable widget notifications after the first time?
FAQ: How do I track widget activity?
FAQ: In case of a service outage, how do I turn off the widget?
FAQ: Can I get visitor consent through the widget?
FAQ: Can I program the widget to use different languages?
FAQ: How do I prevent visitors from making video/audio calls?
FAQ: Why isn't my widget showing up?
FAQ: How do I customize the widget with CSS?
FAQ: Do I need to add the widget to the head tag?
Workflows
Business Rule Basics
Business Rules for Email and SMS
Business Rules for Chat
Business Rules for Phone Calls
SLAs & SLA Business Rules
Business Rules for Private Forms
Configuring Chatbot Business Rules
Using URL Match Conditions in Business Rules
FAQ: What do the popups in Business Rules do?
FAQ: What's the difference between 'On Visit' and 'On New Chat' in Business Rules?
Adding a User and Sending the Invitation
Setting Security Preferences for Accessing Your Instance
Setting Up Email
Setting Up an Outlook Inbox
Setting Up a GoDaddy and Outlook Inbox
Additional Email Settings
Creating and Using Shortcuts for Live Chat
How to Block Unwanted Conversations & Visitors
Set Up a SendGrid SMTP
Set Up a Gmail SMTP
Set Up an SMTP
Custom Form
Conversion Settings
Security Settings
About Log Purging
Error: Why am I getting a DKIM error when I set up email?
Error: Why am I getting an email permission error on the Dashboard
FAQ: What’s the difference between departments and roles?
FAQ: How are calls logged in Acquire?
FAQ: Should you set up operating hours for your organization?
FAQ: Why am I still receiving emails after I've disconnected an inbox?
FAQ: How do I prevent visitors from making video/audio calls?
FAQ: What's the difference between the forms?
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  • About Log Purging

About Log Purging

Certain customers may request to have log purging enabled. When a log is purged, information related to that log is removed from our server and platform.

Logs are purged automatically and may be set to half an hour, daily, weekly, monthly, or yearly after an event is logged.

You may also specify which type of information you want removed from three categories: 

All

  • Contact information 
  • Case information 
  • Attachments and images 
  • Audio and video recordings
  • Cobrowse recordings 

Case

  • Case information
  • Attachments and images 
  • Audio and video recordings
  • Cobrowse recordings

File 

  • Files 
  • Audio and video recordings
  • Cobrowse recordings

To request automatic purging, contact us at support@acquire.io. 

Further Reading 


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