Chili Piper

We're taking a deeper look at some of our integrations, including this one. In the meantime, some of the functionality described here may not work as expected. Thank you for your patience. 

Chili Piper makes it easy to schedule meetings with prospects and customers right from your Acquire Dashboard. Plus, Chili Piper’s advanced routing and scheduling ensure that meetings are routed to the right teams and fairly distributed across team members, giving your prospects and customers a seamless experience.

Once a meeting is booked, the app automatically sends a calendar invite and meeting reminders.

Note: For this setup process you will need to create an Inbound Router in Chili Piper admin. You can find directions on how to create your first Inbound Router here.

In this article:

• Installing and Setting Up Chili Piper Widget App
• Using Chili Piper in Acquire

Installing and Setting Up Chili Piper Widget App

To connect Chili Piper with Acquire, first go to the App Store tab on the left-hand menu and click on App Categories > Widget. Then, click ‘Install App’ under Chili Piper.

A pop-up window will appear. Click the 'Install' button.

On the following page, review the app permissions and click 'Authorize Access'.

You’ll be redirected back to Acquire to complete the setup.

In the app settings, enter your Chili Piper details:

• Router Name
• Domain

You can find the Router Name and all other configurations in your Chili Piper account.

Next, input your 'Invitation Text' and 'Button Label' as desired and click 'Save'.

You are now ready to use Chili Piper in Acquire.

Using Chili Piper in Acquire

To use Chili Piper within a conversation, navigate to your Acquire dashboard.

Open up a conversation and, once inside, click the 'Insert App' icon.

Choose 'Chili Piper' from the dropdown list of installed apps.

The visitor can then use the Chili Piper Widget, which will appear in the chat as shown below.

Once visitors confirm the meeting, a confirmation message will appear.

The confirmed meeting action will appear in the conversation timeline as shown:

The visitor will then receive an email from Chili Piper confirming the meeting.

Enable Chili Piper in Live Chat By Default

You can also add the Chili Piper app to your Live Chat Widget Home by default.

To do this, go to Settings > Messenger Setup > Widget Apps.

Click the 'Chili Piper' app from the list of installed apps and then click the 'Push App to Widget' button.

The Chili Piper Widget will now appear at the bottom of your Live Chat Widget. You can see it in the preview section on the right-hand side of the page.

Now, when a visitor opens the Live Chat Widget, they can book a meeting without even having to start a conversation.

Uninstalling Chili Piper

When it’s time to edit a Chili Piper calendar, go back to the App Store and select the three dots (‘...’) at the top right of the Calendly tile. In the settings menu, you may edit, add, or remove Chili Piper accounts. 

You can also remove Chili Piper calendar from the widget in Settings > Messenger Setup > Widget Apps. Select the trash icon next to the account you want to remove. Note that this will not remove the integration. 

To remove the Chili Piper integration, go to the App Store, click on the three dots ('...') on the Chili Piper card, and press 'Uninstall'.

Take control of your calendar with Chili Piper and Acquire. Having trouble? Reach out to us at support@acquire.io.