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Inserting Apps into a Chat


Sometimes the best service is performed by an app—whether it’s prompting newsletter sign ups, capturing personally identifiable information (PII), or sending helpful articles to visitors. Here’s how to add apps to a live conversation and a few examples of when an app can help.

In this article:

  • How to Insert an App into a Conversation
  • Common Use Cases for Sending an App

How to Insert an App into a Chat

In your reply box, click the App Store icon.undefined

Next, select which app you’d like to send to the visitor. Some apps, like Article Inserter, require additional steps before you send, while others will be inserted upon your click.

Common Use Cases for Sending an App

The App Store has a number of widgets that can be pushed in a live chat or through a chatbot. Some use cases include:

  • Gathering visitor details
  • Scheduling meetings
  • Highlighting relevant content
  • Sharing your server status

Using apps during live chat can save your visitors and users time and provide a smoother experience for all by removing clicks.

Learn more about our App Store and Integrations →

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