Acquire
  • Home link-arrow
  • Cobrowse link-arrow
  • FAQ: Can I start a cobrowse session with the click of a button?

FAQ: Can I start a cobrowse session with the click of a button?


Yes!

There are a couple ways to create this functionality: 

  • Editing Your Codebase 
  • Making the Widget Cobrowse-Only

Editing Your Codebase

In order to start a cobrowse session via a button, you’ll need access to your website’s codebase.

To start a cobrowse session with a button click, attach the following code to your button’s on-click event:

"acquireIO.startCoBrowseCodeBox()"

Note: The widget must be installed on the same page as the button. 

Now, when a visitor clicks on the button, they’ll receive a code.


MEKhfcx__ZKy9ZGTXgmeJfxJX1JX7YSx3xkliyjHdLJJfjqZmZiG4upSk7szyehCc02yh0zbbcWYW2VVRCYumquO6fi2t48BWy24vQjPccRn-bKzWoC9iZQCWAWhfqucjmDS39X0

The visitor should share this code through a chat, audio, or video call. Once an agent receives this code, they may input it into the cobrowse code field on the Dashboard.


ZRPNAQyHSpjcQkH3vj63P2v4DMTvkEJoow4-dwRr3zElP2JiSOm78s0EEauAlE2yklCjvMwl8lKEjfY46wXLdLVFFP3STrMCO0VhIyJF08VvAPS8XmxJ9eYj_e9AM7U2CXbWDjSU

Then, the agent may select ‘Request User Cobrowse’ or ‘Silent Cobrowse’. 

mRhfar9LHl8l9-hDJo7O9AGtG9v2KdbtIC8EvAwRwLIaLSDTJwE8OiZzh2Lobdi7zenS9gx3smVewurrXf1iOC_vG3GRrA0tO9Rs06B0cq73qXIb387K1wcgij3ZRVZv1NoJ6UaS

If the visitor accepts, both parties will begin a cobrowsing session. 


Making the Widget Cobrowse-Only


If you won't be using the widget for chats or anything else, you may set the widget to give the visitor a cobrowse code. Please note, in order to share this code, the visitor will have to submit a form on your website or email that code to an agent. 


To enable a cobrowse-only widget, go to Settings > Cobrowse Settings. Ensure that the Cobrowse-Only Widget option is enabled by clicking the toggle so that it is active (green, right). 


cobrowse-only-widget-enabled-42f767084a0c2d7c66fdabf4.png

Now, when a visitor clicks on the launcher, a code to cobrowse will appear. Once the visitor shares this code with an agent, a cobrowse session may begin.

Need more support? Reach out to success@acquire.io.


default-user

Related Articles