How to Allow Domains for Cobrowse Sessions

You may have different sections of your website, or subdomains, that you’d like to conduct a cobrowse session on. Does that mean you also have to create a new cobrowse session across all these sites? (Absolutely not!) Give your visitors (and agents) a seamless cobrowsing experience by allowing those domains in Settings. 

In this article:

• Understanding Domains and Subdomains 
• Allowing Your Domains in Cobrowse Settings
• Allowing Your Domain in Security Settings
• Cobrowsing Across Domains

Understanding Domains and Subdomains 

If the terms domain and subdomain are new to you, don’t worry. We’ll walk through what those terms mean in this section. If you’re familiar with them, feel free to skip. 

The Help Docs URL

• URL: Short for uniform resource locator, a URL is a website’s address. 
• Domain: A domain, simply put, is the name of a website. This website’s URL is Acquire.io’s domain is acquire. 
• Subdomain: A website that is part of a domain. Acquire’s help docs are called help. Altogether, the URL is help.acquire.io. 

Domains and subdomains help classify the different parts of a website. They are also great for SEO and inform visitors about which part of the site they are browsing. 

Allowing Your Domains in Cobrowse Settings

You may have a Knowledge Base that’s on a different subdomain from your landing page. It doesn’t make sense to have to create a new session when jumping to a subdomain. Go to Settings > Installation and Setup > Cobrowse Settings > Advanced Configuration and enable cobrowsing on subdomains under ‘Your domains’ to give your visitors an uninterrupted cobrowsing experience.

To add additional domains, select ‘+ Add domain’. When you have listed the subdomains, select ‘Save Settings’. 

Allowing Your Domains in Security Settings

If you’ve allowed the domain in Cobrowse Setting, but still don’t see it, you may also need to allow it in Security Settings. In that case, head to Settings > Security > Login Settings > Whitelisted Domains and add your subdomain to the list. 

To add additional domains, select ‘+ Add domain’. When you have listed the subdomains, select ‘Save Settings’. 

Cobrowsing Across Domains

Currently, Acquire does not offer the ability to cobrowse across two different domains. But check back soon! We’re constantly building new features. 

Allowing domains gives agents and visitors a smooth cobrowsing experience. If you use more than one domain, try it out today. 

Still having trouble? Reach out to support@acquire.io.