Acquire Help Center

Settings

Installation and Setup

Installing the Acquire Chat Widget on Your Website

Adding and Managing Users, Roles, and Skills

Importing Contacts to Acquire

Setting & Managing Operating Hours & Holidays

How to Set Up VoIP for Calls & SMS

Setting Up VoIP & SMS with Your Twilio Account

Creating & Mapping Custom Attributes in Acquire

Capturing Visitor Attributes in Acquire from Your Website

FAQ: What’s the difference between departments and roles?

FAQ: How to use the Help Docs

Customizing the Appearance of Your Chat Widget

Editing Default Messages

Adjusting Advanced Widget Settings

Setting Default Languages & Managing Message Translations

Adding Chat Forms & Private Forms to Your Widget

Adding Apps to Your Widget

Changing Widget Advanced Settings: Functionality and Custom CSS

Enable File Sharing

How to Block Unwanted Conversations & Visitors

FAQ: How do I disable widget notifications after the first time?

FAQ: How do I track widget activity?

FAQ: In case of a service outage, how do I turn off the widget?

FAQ: Can I get visitor consent through the widget?

FAQ: Can I program the widget to use different languages?

FAQ: How do I prevent visitors from making video/audio calls?

FAQ: Why isn't my widget showing up?

FAQ: How do I customize the widget with CSS?

FAQ: Do I need to add the widget to the head tag?

Business Rule Basics

Business Rules for Email and SMS

Business Rules for Chat

Business Rules for Phone Calls

SLAs & SLA Business Rules

Business Rules for Private Forms

Configuring Chatbot Business Rules

Using URL Match Conditions in Business Rules

FAQ: What do the popups in Business Rules do?

FAQ: What's the difference between 'On Visit' and 'On New Chat' in Business Rules?

Setting Security Preferences for Accessing Your Instance

Setting Up Email

Setting Up an Outlook Inbox

Setting Up a GoDaddy and Outlook Inbox

Additional Email Settings

Creating and Using Shortcuts for Live Chat

How to Block Unwanted Conversations & Visitors

Set Up a SendGrid SMTP

Set Up a Gmail SMTP

Conversion Settings

Security Settings

About Log Purging

Error: Why am I getting a DKIM error when I set up email?

Error: Why am I getting an email permission error on the Dashboard

FAQ: What’s the difference between departments and roles?

FAQ: How are calls logged in Acquire?

FAQ: Should you set up operating hours for your organization?

FAQ: Why am I still receiving emails after I've disconnected an inbox?

FAQ: How do I prevent visitors from making video/audio calls?

FAQ: What's the difference between the forms?

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