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For Administrators

Introduction to the Administrator Role


Logging in for the First Time


Installing the Acquire Chat Widget on Your Website


Capturing Visitor Attributes in Acquire from Your Website


Updating Your User Profile


Updating Your Company Profile for the Chat Widget


Set Up User Authentication for Logged In Website Visitors


Adding and Managing Users, Roles, and Departments


Setting & Managing Operating Hours & Holidays


Tagging Contacts & Conversations


Getting Feedback: Creating & Managing Questions


How to Set Up VoIP for Calls & SMS


Creating & Mapping Custom Attributes in Acquire


Using Filters, Actions, and Searches


Enabling Conversation Notifications


FAQ: What’s the difference between departments and roles?